What’s on Your Voice Mail?

I just contacted a job seeker a few minutes ago. Her voice mail message said, “Hi this is ….. If this is Stacey, the answer is still no.” What the heck?

What if I’m an employer whose name is Stacey? Whether you’re looking for a job or not, your voice mail brands you. In this case, if I had an opening, would I reconnect with this person? NO.

On another voice mail I heard drinks clinking in the background and a message that said, “Hey, we’re not here right now, we’re out on the deck having margaritas.” How nice for you. Too bad you were having margaritas when you could be setting up a job interview.

Or how about the old machines? What do you hear? Beeeeeeep. Click. Guess there wasn’t any tape left or the digital chip went out. Now I can’t leave a message.

Or the very worst, and yes, two job seekers had this issue – no voice mail or answering machine! After several tries and finally connecting I asked what gives. One said he didn’t want to waste money. The other didn’t want the hassle. Hmmm. I guess they both got their wish. One’s not wasting money – but he’s not making more money either. The other won’t have to worry about being hassled — by potential employers. They more than likely won’t call back.

Challenge: Check your voice mail on your cell phone and your home phone. Is it professional? Can it be clearly understood?

Employer branding by Customer Service

Courtesy of Kevin Wheeler, ERE Daily

Idea #5: Develop impeccable customer service. This final tip is my old favorite, as you should never make a candidate have to call you. Get back to candidates the same day as the interview. Give them honest assessments and feedback. Provide information immediately. If you are having them travel for an interview, fly them first class or put them up in a fancy hotel. Give them VIP treatment – limo, nice restaurant, whatever. The cost is minimal compared to losing them to a competitor. People remember good service, even if you don’t end up hiring them. They will spread the word and make sure that your company gets good publicity. We often treat minor customers better than candidates. Which, in the long run, is worth more? (Read the entire article here.)

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 Courtesy of Wendy Terwelp, Opportunity Knocks(TM)

This is a great tip. I was hosting a Rock Your Network (R) event at a local college. The event served both students and alumni. While networking, one attendee came up to me and said her dream job was to work at a vitamin and health product manufacturer in her area. When asked why she wanted to work there, she said how wonderful the Human Resources Manager was. How, even though she had not been selected for the position, he had the courtesy to call her and let her know and provided other positive feedback. Well, she was so amazed by this, she tells this positive experience to everyone she meets — even though she now has another job! I happen to know the VP of Human Resources at this company. He had no idea of the positive impact he had. He said, “I just felt it was the right thing to do.”

Spread the positive word.

Blogging for business: it can change your life

Yaro Starik – for Flying Solo

I began blogging in 2004 and in 2005 decided to take it really seriously.

For the next six months I blogged and blogged and blogged. Every spare moment I had was spent “brain dumping” what I knew and had opinions of into my blog. My traffic grew, my online profile grew and in fact I wouldn’t be here writing this article for you if Robert and Sam from Flying Solo hadn’t contacted me via, yes you guessed it, my blog!

Let’s get serious for a moment though, it’s important you know why blogging is so good. Blogging is a conversation. It provides a channel communication to contact hundreds, thousands, even millions of people, if you become really popular.

When you blog you aren’t looked upon as a corporate entity or even the boss of a small business. You are viewed and interpreted as who you really are, a real life human living in the world today.

If you haven’t been convinced yet to start a blog, let me recount some specific benefits it’s provided me:

Click here for the rest of the story. 

Job hunters, what’s in your online profile?

By Michelle Jarboe of News-Record.com

Junior Angel Wyatt, 20, is leading a UNCG orientation seminar about how students can use the social-networking Web site Facebook without subjecting themselves to unwanted — and potentially career-damaging — attention.

Her message: Take to the Web and have a good time, but watch your step — and what is posted about you. Others have their eyes on you.